Auckland Transport (AT) has created a programme called “Walking In The Customer’s Shoes”.
AT staff will travel with deaf volunteers on their journey using the bus, train or travelling on the street. This will allow us to understand your challenges, so we can make improvements to our services. You can volunteer to help us understand your challenges! When AT staff registers to our programme, they will contact you to choose a suitable day and time to travel with you. You can choose to either travel on your normal trip or ask us to select a new route for you. After the trip, you will discuss about the experience with the AT staff. There will be two to three participants a month.